Interview with Robert Scoble
Image via Wikipedia
PLAY
Robert Scoble is an American blogger, technical evangelist, and author. Scoble is best known for his blog, Scobleizer. He has worked as the technology evangelist for Microsoft and is also the co-author of Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers with Shel Israel. His stellar out of the [...]
Interview with Mosso CSR Fanatic, Rob La Gesse
PLAY
Tonight’s show is a special look at Rackspace’s cloud service extension, Mosso. Rob La Gesse is the fanatical support guru when it comes to providing the best that Mosso’s customers deserve. Listen in as he shares his story on how he became the customer champion and his message for the business world and their efforts [...]
Can Customer Service Meet Online Demands?
PLAY
Customer service has long been the bain of the business world with some companies getting it right, and many not aware that their customers are frustrated to no end with the lack of support they feel they deserve. As we’ve transitioned into the online world, social networks are allowing companies to interact with their customers [...]
Tech in Twenty Ep. 29 – Gary V Is the Real Deal, Comcast Turns Its Fortune Around
Play
Today Jennifer and I had to very passionate and singular individuals that are doing great things for their own brands. Often you hear of companies with teams online looking to connect with as many people as possible, but today we are looking at individuals how are taking the company to new heights by baring the [...]
Tech in Twenty Ep. 24 – Dell Succeeds, Motrin = FAIL
Tonight’s show as jam packed with amazing discussion. We will be highlighting successes and failures amongst companies making the jump into social media. All this week will be insight to both sides of the coins.
Why were some successful? Why did others fail?
Our analysis in these upcoming episodes come from persona experiences on the online networks [...]
